Customer Service

URU vs. GHA Soccer World Cup 2010 (blue hour) in Olympic park Poeple are watching the game URU vs. GHA at the soccer world cup quarter finals in Southafrica. The team from URU won 4:2 after some very dramatic scenes. View other cities HERE. [ratings]

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The pursuit of machine intelligence means we have to come up with ways to communicate with our computers in a way both entities can understand. But while computers process verbal commands in a straightforward fashion, humans tend to use more sophisticated speech forms, employing slang or symbols to convey an idea. So an Israeli research ...

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Largest crib recall in U.S. history announced - Suffocation danger tied to 2.1 million drop-side cribs made by Stork Craft NBC, msnbc.com and news services - updated 7:08 p.m. ET, Mon., Nov . 23, 2009   Government safety regulators say more than 2.1 million drop-side cribs by Stork Craft Manufacturing are being recalled, the biggest crib recall in ...

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Discrimination?  Racism?  Inequality? You be the judge... About a month following a rumor I heard through a friend about how a former DJ was no longer asked to DJ at Maker's Lounge because he was attracting a crowd that was 'too dark', I read about a pending lawsuit against Maker's Mark Bourbon Lounge on 4th ...

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Customer Service Calls: Talk Straight to a Person

September 22, 2009
frustrated phoner

When I dialed up my car insurance company last week with a billing question, an estimated 1,362 other Americans were phoning a customer service line at that very second. According to Emily Yellin’s “Your Call Is (Not That) Important to Us,” Americans make 43 billion customer service phone calls every year. In a piece for [...]

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